About Otter.ai
Otter joins your Zoom/Meet/Teams calls, transcribes live, and produces summaries and action items. Otter.ai stands out for automatic meeting transcription, ai-generated summaries and action items, live transcription in multiple languages, and speaker identification and recognition. Teams pick it because live meeting transcription and clean summaries. Things to keep in mind: accuracy varies with accents.
Otter.ai is a freemium tool and launched on 2016-02-01. It sits in the Productivity and Audio space and is best used to Sales teams capturing call notes, automating follow-ups, and syncing to CRM, Education for capturing lectures and turning them into searchable notes, Media for interview transcription and content creation.
Pricing
BasicFree
- 300 monthly transcription minutes
- 3 lifetime audio/video file imports
- Live transcription
- Speaker identification
- AI Chat within and across meetings
- iOS and Android apps
- Zoom, MS Teams, and Google Meet support
- Otter MCP server
Pro$8.33/user/month (annual) or $16.99/user/month (monthly)
- 1200 in-app recording minutes
- 10 monthly audio/video file imports
- Up to 90 mins per meeting
- Advanced AI workflows
- Advanced meeting templates
- Unlimited storage
- Team vocabulary & taggable speakers
- Advanced search, export & playback
Business$19.99/user/month (annual) or $30/user/month (monthly)
- Unlimited meetings and in-app recordings
- Unlimited audio/video file imports
- Custom AI workflows
- Up to 4 hours per meeting
- Enhanced admin features: activity logs, usage analytics
- 3 concurrent meetings
- Prioritized support
- 25 billed users
EnterpriseCustom
- Unlimited custom AI workflows
- Otter Sales Notetaker
- Custom integrations (CRM, dialers)
- SSO, SCIM, Domain Capture
- Enterprise-grade security & controls
- HIPAA compliance (add-on)
- Otter API & Webhooks
- Video replay for Zoom and Google Meet
Features
- •Automatic meeting transcriptionBuilt-in support for automatic meeting transcription — used for sales teams capturing call notes, automating follow-ups, and syncing to crm.
- •AI-generated summaries and action itemsBuilt-in support for ai-generated summaries and action items — used for sales teams capturing call notes, automating follow-ups, and syncing to crm.
- •Live transcription in multiple languagesBuilt-in support for live transcription in multiple languages — used for sales teams capturing call notes, automating follow-ups, and syncing to crm.
- •Speaker identification and recognitionBuilt-in support for speaker identification and recognition — used for sales teams capturing call notes, automating follow-ups, and syncing to crm.
- •AI Chat across meetings and connected appsPairs naturally with the rest of the Otter.ai workflow for sales teams capturing call notes, automating follow-ups, and syncing to crm.
- •CRM integration and sales insights syncBuilt-in support for crm integration and sales insights sync — used for sales teams capturing call notes, automating follow-ups, and syncing to crm.
- •Desktop and mobile recordingBuilt-in support for desktop and mobile recording — used for sales teams capturing call notes, automating follow-ups, and syncing to crm.
- •Meeting channel organizationBuilt-in support for meeting channel organization — used for sales teams capturing call notes, automating follow-ups, and syncing to crm.
Pros
- Live meeting transcription
- Clean summaries
- Free tier usable
Cons
- Accuracy varies with accents
- Speaker labels can be off
- Storage caps on free plan
AI Models used
The foundation models that power Otter.ai under the hood.
Converts audio from meetings and recordings into accurate text transcriptions.
Generates summaries, action items, and key insights from meeting transcripts.
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